Tenth Rock – Messaging Privacy Policy
This Messaging Privacy Policy explains how Tenth Rock, LLC ("Tenth Rock," "we," "our," or "us") collects, uses, and protects information you provide in connection with our SMS messaging program (the "Messaging Service"). We use Twilio to deliver this service. For purposes of the Messaging Service, Twilio acts as our service provider and processes information on our behalf in accordance with this policy, our main Privacy Policy, and Twilio's Privacy Policy.
Information We Collect
We collect information directly from you when you use our Messaging Service, including:
Your phone number and any other contact details you provide when opting into the service.
Message content you send to us and our messaging history with you.
We may also use cookies or similar technologies on our website or related services to help personalize your Messaging Service experience. For example, cookies may enable us to recognize your device and provide relevant updates or reminders.
If you contact us regarding the Messaging Service, whether for operational support, account issues, or general questions, we may collect additional details necessary to assist you.
How We Use Your Information
We use the information collected through the Messaging Service to:
Send you operational and vendor-related text messages.
Maintain and improve the Messaging Service's functionality and reliability.
Respond to your inquiries and provide support.
Comply with legal requirements and protect the security and integrity of our operations.
Sharing Your Information
We may share your information under the following circumstances:
Service Providers – We share information with third-party providers, including Twilio, to operate and support the Messaging Service.
Legal Requirements & Protection – We may disclose information as necessary to comply with laws, regulations, legal processes, or governmental requests; enforce agreements; protect our rights, safety, or property; or pursue available remedies.
Aggregate or De-Identified Data – We may share aggregated or de-identified information with third parties for operational, analytical, or reporting purposes.
Information Security
We implement physical, technical, and administrative safeguards appropriate to the sensitivity of the information we collect. While we work to protect your information from unauthorized access, we cannot guarantee complete security for any data transmitted or stored electronically.
Retention of Information
We retain information collected through the Messaging Service for as long as necessary to fulfill its intended purpose or to comply with applicable legal obligations.
Your Choices and Opt-Out Rights
Participation in the Messaging Service is not a condition for doing business with Tenth Rock. You may opt out of receiving further text messages at any time by replying to any message with one of the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or OPT OUT.
Customer Support
If you experience any issues with the Messaging Service, please contact us at (727) 510-5454 for assistance.
Main Privacy Policy
By using the Messaging Service, you agree to this Messaging Privacy Policy and our Main Privacy Policy.